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eLearning – ITIL 4 Drive Stakeholder Value

Course overview

Suitable for

Learning outcomes

What to Expect

ITIL 4 Specialist: Drive Stakeholder Value

What is ITIL 4?

ITIL 4 provides you with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practices and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

ITIL 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services. IT teams are enabled to continue to play a crucial role in the wider business strategy.

itil 4 certification schemeCopyright © AXELOS Limited 2016. Used under permission of AXELOS Limited. All rights reserved.

The ITIL 4 certification pathway image above shows the different modules a learner can study to reach an ITIL designation. For example, to be recognised as an ITIL Managing Professional, a learner would need to be certified in the four modules under the ITIL Managing Professional (MP) heading. That includes ITIL 4 Specialist: Create, Deliver & Support, ITIL 4 Specialist: Drive Stakeholder Value, ITIL 4 Specialist: High Velocity IT, and ITIL 4 Strategist: Direct, Plan & Improve. There are two more designations: ITIL Strategic Leader (SL) which would require a learner to be certified in two ITIL 4 modules, ITIL Leader: Digital & IT Strategy and ITIL Strategist: Direct, Plan & Improve. The final designation is ITIL Master, which would require a learner to be designated as both an ITIL Managing Professional (MP) and ITIL Strategic Leader (SL).

This eLearning ITIL 4 Managing Professional Drive Stakeholder Value module takes a deep dive into exploring engagements and interactions between the service provider, customers, suppliers, and partners. Learn how to convert demand into value and how to increase user adoption of new and changed services.

A learner is required to hold a valid ITIL 4 Foundation certificate before enrolling in this eLearning ITIL 4 Managing Professional Drive Stakeholder Value course.

To see other eLearning ITIL 4 courses KnowledgeAdd have available, please click here.

To find out more information about the Examination Institute PeopleCert for ITIL 4 exams, please click here.

Suitable For:

This ITIL 4® Specialist: Drive Stakeholder Value eLearning course will provide learners with an understanding of the different types of interactions between service providers, their customers, their users, their suppliers and their partners. As well as focusing on interactions and engagements, the Drive Stakeholder Value course explores how demand should be converted into value through IT-enabled services, and looks closer at the customer journey.

During the eLearning sessions learners will be provided with the necessary skills to increase stakeholder satisfaction, which is a big factor to ensuring successful business outcomes.

This eLearning ITIL 4 Managing Professional course will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to learn more about interacting with different stakeholder groups to influence and improve the overall customer experience.

Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material.

All Managing Professional modules have ITIL 4 Foundation as a pre-requisite.

Once you have ITIL 4 Foundation certification, this course is one of 4 Specialist courses needed to achieve the ITIL 4 Managing Professional certification.

Learning Outcomes:

Throughout and following this course, learners can expect to gain an understanding of how to:

  • Influence customer demand
  • Effectively manage stakeholders and articulate their service expectations
  • Develop and maintain effective relationships with stakeholders through timely and well-crafted communications
  • Encourage a culture of collaboration and transparency
  • Ensure high customer satisfaction levels

What to Expect:

All eLearning courses are completed via our online eLearning platform. Full instructions to access and complete the course will be sent to you after you have successfully completed the checkout process.

Following completion of the course, you may request exam voucher via the eLearning portal which can be redeemed anytime with PeopleCert online, within 12 months.

Exam Details

  • The exam will be computer based and completed online via a compatible device
  • The exam voucher, redeemable with PeopleCert, is included in the price of this course
  • Exam vouchers allow a learner to book the exam whenever they want, within 12 months
  • The exam itself will last up to 90 minutes and consists of 40 multiple choice questions
  • The pass mark is 28 out of 40 (70%)
  • Exam results will be withheld for candidates until the correct prerequisite information is provided to PeopleCert