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eLearning – ITIL 4 Foundation

Course overview

Suitable for

Learning outcomes

What to Expect

ITIL 4 Foundation

What is ITIL 4?

ITIL 4 provides you with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practices and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

Explore the ITIL 4 end-to-end IT/digital operating model for the creation, delivery, and continual improvement of tech-enabled products and services and how technology and IT teams play a crucial role in wider business strategy.

itil 4 certification schemeCopyright © AXELOS Limited 2016. Used under permission of AXELOS Limited. All rights reserved.

The ITIL 4 certification pathway image above shows the different modules a learner can study to reach an ITIL designation. For example, to be recognised as an ITIL Managing Professional, a learner would need to be certified in the four modules under the ITIL Managing Professional (MP) heading. That includes ITIL 4 Specialist: Create, Deliver & Support, ITIL 4 Specialist: Drive Stakeholder Value, ITIL 4 Specialist: High Velocity IT, and ITIL 4 Strategist: Direct, Plan & Improve. There are two more designations: ITIL Strategic Leader (SL) which would require a learner to be certified in two ITIL 4 modules, ITIL Leader: Digital & IT Strategy and ITIL Strategist: Direct, Plan & Improve. The final designation is ITIL Master, which would require a learner to be designated as both an ITIL Managing Professional (MP) and ITIL Strategic Leader (SL).

eLearning Course Sample Video

ITIL 4 Foundation is essential for anybody working in a service environment. ITIL is considered to be the ‘common language of IT’ and this course will cover everything a learner needs to ensure they have a solid foundation in Service Management. A learner is not required to have any prior certifications to enroll in this eLearning ITIL 4 Foundation course.

To see what other instructor-led and eLearning ITIL 4 courses KnowledgeAdd have available, please click here.

To find out more information about the Examination Institute PeopleCert for ITIL 4 exams, please click here.

Suitable For:

This eLearning course will prove valuable to any individual involved in any area of IT. Whether that’s a technical role in a service desk environment, a managerial role leading teams, a project management, or relationship management role, ITIL provides a common language for all IT professionals.

If you are already familiar with ITIL, perhaps you may have previously completed the ITIL v3 Foundation course, or you’ve been working within an ITIL environment for a while, then this course will update and validate your credentials. 

Learning Outcomes:

Following this course, learners can be expected to understand:

• Key concepts in the ITIL 4 framework that builds upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
• The Seven Guiding Principles
• The Service Value System
• The Four Dimensions of Service Management
• An introduction to ITIL Management Practices 

What to Expect:

All eLearning courses are completed via our online eLearning platform. Full instructions to access and complete the course will be sent to you after you have successfully completed the checkout process.

Following completion of the course, you may request exam voucher via the eLearning portal which can be redeemed anytime with PeopleCert online, within 12 months.