eLearning – ITIL 4 Managing Professional Transition

Suitable For:

This eLearning ITIL 4 Managing Professional Transition course enables candidates to recognise and use their previous ITIL training and achievements while still gaining the up-to-date skills and knowledge needed to navigate the digital service economy. The eLearning course will provide the learner with an understanding of the new ITIL 4 concepts and definitions, including the key differences between the previous iteration of ITIL and ITIL 4 and how they can be practically applied.

The course will provide information on the key elements of the following modules from ITIL 4 Managing Professional:

• ITIL 4 Specialist Create, Deliver and Support
• ITIL 4 Specialist Drive Stakeholder Value
• ITIL 4 Specialist High Velocity IT
• ITIL 4 Strategist Direct Plan and Improve.

If you successfully complete this course and pass the associated exam, you will be recognised as an ITIL 4 Managing Professional.

To qualify for the transition module, candidates need to hold the ITIL v3 Expert designation, a minimum of 17 credits from ITIL v3 qualifications, or 15 credits from ITIL v3 qualifications and the ITIL 4 Foundation certificate.

KnowledegeAdd are providing a certified training course and exam enabling ITIL v3 (2011 edition) certified professionals to transition to ITIL 4

Learning Outcomes:

Throughout and following this course, learners can expect to

From ITIL 4 Specialist: Create, Support, & Deliver:

• Plan and build a service value stream to create, deliver, and support products and services
• Identify how relevant ITIL practices contribute to the creation, delivery, and support across the Service Value System and value streams
• Design, develop and transition value streams using ITIL practices
• Improve the customer support proposition and the customer experience using ITIL practices
• Demonstrate the value of positive interactions, communication, and collaboration
• Understand the challenges of developing and maintaining team capabilities, roles, and cultures

From ITIL 4 Specialist: Direct, Plan, & Improve:

• Discover how to use key principles and methods of continual improvement to drive improvements forwards
• Learn how to create, justify and sell a business case for investment
• Identify and manage different stakeholders groups
• Learn how to communicate goals and requirements across teams
• Discover how to define and prioritize success criteria and outcomes
• Understand how to use key principles and methods of planning
• Learn how to direct, plan and improve value streams and practices

From ITIL 4 Specialist: Drive Stakeholder Value:

• Influence customer demand
• Effectively manage stakeholders and articulate their service expectations
• Develop and maintain effective relationships with stakeholders through timely and well-crafted communications
• Encourage a culture of collaboration and transparency
• Ensure high customer satisfaction levels

From ITIL 4: High Velocity IT

• Understand how technology investments should align with the goals and requirements of the organization
• Learn how frequent, incremental release cycles help organizations realize value earlier, receiving feedback from users sooner
• Understand how services must be reliable and consistent
• Understand how teams should be resilient and able to adapt to changing scenarios
• Discover how the business and IT teams should collaborate to deliver service that is responsive to customer requirement

What to Expect:

eLearning Course Introduction Sample

All eLearning courses are completed via our online eLearning platform. Full instructions to access and complete the course will be sent to you after you have successfully completed the checkout process.

Following completion of the course, you may request exam voucher via the eLearning portal which can be redeemed anytime with PeopleCert online, within 12 months.

Exam Details

• The exam will be computer based and completed online via a compatible device
• The exam voucher, redeemable with PeopleCert, is included in the price of this course
• Exam vouchers allow a learner to book the exam whenever they want, within 12 months
• The exam itself will last up to 90 minutes and consists of 40 multiple choice questions
• The pass mark is 28 out of 40 (70%)
  
• Exam results will be withheld for candidates until the correct prerequisite information is provided to PeopleCert