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eLearning – ITIL 4 Managing Professional Transition

Course overview

Suitable for

Learning outcomes

What to Expect

ITIL 4 Managing Professional Transition

What is ITIL 4?

ITIL 4 provides you with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practices and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps. This ITIL 4 Managing Professional Transition training course is a fast track for existing ITIL professionals.

ITIL 4 Managing Professional modules expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services. IT teams are enabled to continue to play a crucial role in the wider business strategy.

itil 4 certification schemeCopyright © AXELOS Limited 2016. Used under permission of AXELOS Limited. All rights reserved.

The ITIL 4 certification pathway image above shows the different modules a learner can study to reach an ITIL designation. For example, to be recognised as an ITIL Managing Professional, a learner would need to be certified in the four modules under the ITIL Managing Professional (MP) heading. That includes ITIL 4 Specialist: Create, Deliver & Support, ITIL 4 Specialist: Drive Stakeholder Value, ITIL 4 Specialist: High Velocity IT, and ITIL 4 Strategist: Direct, Plan & Improve. There are two more designations: ITIL Strategic Leader (SL) which would require a learner to be certified in two ITIL 4 modules, ITIL Leader: Digital & IT Strategy and ITIL Strategist: Direct, Plan & Improve. The final designation is ITIL Master, which would require a learner to be designated as both an ITIL Managing Professional (MP) and ITIL Strategic Leader (SL).

This eLearning ITIL 4 Managing Professional Transition course provides an opportunity for professionals who already hold the ITIL v3 Expert designation or at least 17 ITIL v3 credits to fast track their learning to the ITIL Managing Professional (MP) designation, without needing to become certified in the four Managing Professional modules separately.

To see other eLearning ITIL 4 courses KnowledgeAdd have available, please click here.

To find out more information about the Examination Institute PeopleCert for ITIL 4 exams, please click here.

Suitable For:

This eLearning ITIL 4 Managing Professional Transition course enables candidates to recognise and use their previous ITIL training and achievements while still gaining the up-to-date skills and knowledge needed to navigate the digital service economy. The eLearning course will provide the learner with an understanding of the new ITIL 4 concepts and definitions, including the key differences between the previous iteration of ITIL and ITIL 4 and how they can be practically applied.

The course will provide information on the key elements of the following modules from ITIL 4 Managing Professional:

• ITIL 4 Specialist Create, Deliver and Support
• ITIL 4 Specialist Drive Stakeholder Value
• ITIL 4 Specialist High Velocity IT
• ITIL 4 Strategist Direct Plan and Improve.

If you successfully complete this course and pass the associated exam, you will be recognised as an ITIL 4 Managing Professional.

To qualify for the transition module, candidates need to hold the ITIL v3 Expert designation, a minimum of 17 credits from ITIL v3 qualifications, or 15 credits from ITIL v3 qualifications and the ITIL 4 Foundation certificate.

KnowledegeAdd are providing a certified training course and exam enabling ITIL v3 (2011 edition) certified professionals to transition to ITIL 4

Learning Outcomes:

Throughout and following this course, learners can expect to

From ITIL 4 Specialist: Create, Support, & Deliver:

  • Plan and build a service value stream to create, deliver, and support products and services
  • Identify how relevant ITIL practices contribute to the creation, delivery, and support across the Service Value System and value streams
  • Design, develop and transition value streams using ITIL practices
  • Improve the customer support proposition and the customer experience using ITIL practices
  • Demonstrate the value of positive interactions, communication, and collaboration
  • Understand the challenges of developing and maintaining team capabilities, roles, and cultures

From ITIL 4 Specialist: Direct, Plan, & Improve:

  • Discover how to use key principles and methods of continual improvement to drive improvements forwards
  • Learn how to create, justify and sell a business case for investment
  • Identify and manage different stakeholders groups
  • Learn how to communicate goals and requirements across teams
  • Discover how to define and prioritize success criteria and outcomes
  • Understand how to use key principles and methods of planning
  • Learn how to direct, plan and improve value streams and practices

From ITIL 4 Specialist: Drive Stakeholder Value:

  • Influence customer demand
  • Effectively manage stakeholders and articulate their service expectations
  • Develop and maintain effective relationships with stakeholders through timely and well-crafted communications
  • Encourage a culture of collaboration and transparency
  • Ensure high customer satisfaction levels

From ITIL 4: High Velocity IT

  • Understand how technology investments should align with the goals and requirements of the organization
  • Learn how frequent, incremental release cycles help organizations realize value earlier, receiving feedback from users sooner
  • Understand how services must be reliable and consistent
  • Understand how teams should be resilient and able to adapt to changing scenarios
  • Discover how the business and IT teams should collaborate to deliver service that is responsive to customer requirement

What to Expect:

eLearning Course Introduction Sample

All eLearning courses are completed via our online eLearning platform. Full instructions to access and complete the course will be sent to you after you have successfully completed the checkout process.

Following completion of the course, you may request exam voucher via the eLearning portal which can be redeemed anytime with PeopleCert online, within 12 months.

Exam Details

  • The exam will be computer based and completed online via a compatible device
  • The exam voucher, redeemable with PeopleCert, is included in the price of this course
  • Exam vouchers allow a learner to book the exam whenever they want, within 12 months
  • The exam itself will last up to 90 minutes and consists of 40 multiple choice questions
  • The pass mark is 28 out of 40 (70%)
  • Exam results will be withheld for candidates until the correct prerequisite information is provided to PeopleCert