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eLearning – ITIL 4 Direct Plan & Improve

Course overview

Suitable for

Learning outcomes

What to Expect

ITIL 4 Strategist: Direct, Plan and Improve

What is ITIL 4?

ITIL 4 provides you with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practices and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

ITIL 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services. IT teams are enabled to continue to play a crucial role in the wider business strategy.

itil 4 certification schemeCopyright © AXELOS Limited 2016. Used under permission of AXELOS Limited. All rights reserved.

The ITIL 4 certification pathway image above shows the different modules a learner can study to reach an ITIL designation. For example, to be recognised as an ITIL Managing Professional, a learner would need to be certified in the four modules under the ITIL Managing Professional (MP) heading. That includes ITIL 4 Specialist: Create, Deliver & Support, ITIL 4 Specialist: Drive Stakeholder Value, ITIL 4 Specialist: High Velocity IT, and ITIL 4 Strategist: Direct, Plan & Improve. There are two more designations: ITIL Strategic Leader (SL) which would require a learner to be certified in two ITIL 4 modules, ITIL Leader: Digital & IT Strategy and ITIL Strategist: Direct, Plan & Improve. The final designation is ITIL Master, which would require a learner to be designated as both an ITIL Managing Professional (MP) and ITIL Strategic Leader (SL).

This ITIL eLearning 4 Strategist Direct, Plan, and Improve module explores how to improve and manage the working culture to encourage continual improvement and encourage strategic decision making.

A learner is required to hold a valid ITIL 4 Foundation certificate before enrolling in this eLearning ITIL 4 Strategist Direct, Plan, and Improve course.

To see other eLearning ITIL 4 courses KnowledgeAdd have available, please click here.

To find out more information about the Examination Institute PeopleCert for ITIL 4 exams, please click here.

Suitable For:

This eLearning ITIL 4® Strategist: Direct, Plan, and Improve course will enable learners to obtain and enhance the practical skills necessary to develop and nurture a “learning & improving” culture within an organisation, with strong strategic direction.

The course covers 5 key ITIL practices:

  • Continual improvement
  • Risk management
  • Organizational change management
  • Portfolio management
  • Measurement and reporting

During the training, learners will also explore how to improve the direction of organisational change, learn how to encourage a culture of continual improvement, align tactical and strategic activity and simplify decision-making. The eLearning course will provide an ideal reference point that candidates can use in day-to-day scenarios to overcome workplace challenges, as well as playing a part in future studies and professional development.

Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material.

All Managing Professional modules have ITIL 4 Foundation as a pre-requisite.

Once you have ITIL 4 Foundation certification, this course is one of 4 Specialist courses needed to achieve the ITIL 4 Managing Professional certification.

Learning Outcomes:

Throughout and following this course, learners can expect to:

  • Discover how to use key principles and methods of continual improvement to drive improvements forwards
  • Learn how to create, justify and sell a business case for investment
  • Identify and manage different stakeholders groups
  • Learn how to communicate goals and requirements across teams
  • Discover how to define and prioritize success criteria and outcomes
  • Understand how to use key principles and methods of planning
  • Learn how to direct, plan and improve value streams and practices

What to Expect:

All eLearning courses are completed via our online eLearning platform. Full instructions to access and complete the course will be sent to you after you have successfully completed the checkout process.

Following completion of the course, you may request exam voucher via the eLearning portal which can be redeemed anytime with PeopleCert online, within 12 months.

Exam Details

  • The exam will be computer based and completed online via a compatible device
  • The exam voucher, redeemable with PeopleCert, is included in the price of this course
  • Exam vouchers allow a learner to book the exam whenever they want, within 12 months
  • The exam itself will last up to 90 minutes and consists of 40 multiple choice questions
  • The pass mark is 28 out of 40 (70%)
  • Exam results will be withheld for candidates until the correct prerequisite information is provided to PeopleCert