ITIL 4 Foundation Extra

Start Date


End Date


Start Time

9:00 am

Finish Time

4:00 pm


3 days

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£695 exc vat
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Course overview



What to Expect

What is Included


What is ITIL 4?

ITIL 4 provides you with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practices and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

Explore the ITIL 4 end-to-end IT/digital operating model for the creation, delivery, and continual improvement of tech-enabled products and services and how technology and IT teams play a crucial role in wider business strategy.

itil 4 certification schemeCopyright © AXELOS Limited 2016. Used under permission of AXELOS Limited. All rights reserved.

The ITIL 4 certification pathway image above shows the different modules a learner can study to reach an ITIL designation. For example, to be recognised as an ITIL Managing Professional, a learner would need to be certified in the four modules under the ITIL Managing Professional (MP) heading. That includes ITIL 4 Specialist: Create, Deliver & Support, ITIL 4 Specialist: Drive Stakeholder Value, ITIL 4 Specialist: High Velocity IT, and ITIL 4 Strategist: Direct, Plan & Improve. There are two more designations: ITIL Strategic Leader (SL) which would require a learner to be certified in two ITIL 4 modules, ITIL Leader: Digital & IT Strategy and ITIL Strategist: Direct, Plan & Improve. The final designation is ITIL Master, which would require a learner to be designated as both an ITIL Managing Professional (MP) and ITIL Strategic Leader (SL).

ITIL 4 Foundation Extra is essential for anybody working in a service environment. ITIL is considered to be the ‘common language of IT’ and this course will cover everything a learner needs to ensure they have a solid foundation in Service Management. A learner is not required to have any prior certifications to attend this ITIL 4 Foundation Extra course.

To see what other ITIL 4 courses KnowledgeAdd have available, please click here.

To find out more information about the Examination Institute PeopleCert for ITIL 4 exams, please click here.

Suitable For:

This course will prove valuable to any individual involved in any area of IT. Whether that’s a technical role in a service desk environment, a managerial role leading teams, a project management, or relationship management role, ITIL provides a common language for all IT professionals.

If you are completely new to ITIL, then this course covers everything you need to know in order to achieve the ITIL 4 Foundation Certification in Service Management plus much more. The 3 day course allows additional time to complete practical exercises with your trainer and fellow learners to really ensure your new knowledge stays with you.

If you are already familiar with ITIL, perhaps you may have previously completed the ITIL v3 Foundation course, then you might find our 2 day fast-track course more suitable. The main difference being that many of the practical exercises are skipped in favour of concentrating on the theory for passing the exam.

Learning Outcomes:

Following this course, learners can be expected to understand:

• Key concepts in the ITIL 4 framework that builds upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
• The Seven Guiding Principles
• The Service Value System
• The Four Dimensions of Service Management
• An introduction to ITIL Management Practices 

What to Expect:

All KnowledgeAdd courses are currently run virtually via an online learning platform.

Learners can expect to be part of a safe and relaxed environment when attending our courses. We encourage learners to share their webcams with the group, as this creates a more open and engaging learning experience for many. However, we appreciate that not everyone is comfortable with this, and that is absolutely fine!

During the course, your trainer will guide you through the relevant content and ensure that everything you need to know in order to pass the exam is covered.

Following completion of the course, you will be issued with an exam voucher which can be redeemed anytime with PeopleCert online, within 12 months.

What is Included:

Along with 3 days of instructor-led training, all learners will also benefit from:

  • An exam voucher to take the ITIL 4 Foundation exam online with PeopleCert anytime within 12 months
  • A 12 month subscription to MyITIL
  • Up to an hour of one-to-one time with your trainer within 90 days of the course end date

Course Trainer Information:

With over 20 years of experience providing a mixture of consultancy, training, and implementation services, Liz is an IT Service Management Guru. Liz has designed and implemented improvement initiatives covering many areas of Service Management for organisations large and small. Similar successful projects include setting up large scale service desks from scratch for companies such […]

ITIL 4 Foundation Extra

Start Date: 24/03/2021

£ 695

Book Now