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Our Trainers

All of our trainers have decades of experience delivering training courses to people across the globe. Take a look at their bios:

Helen has over 20 years of experience in Service Management, including operational management of service desks, technical support teams, service level management, and programme management. Projects include the provision of quality training and consultancy to organisations, assisting with the deliver of IT Service Management, and the provision of cultural change support to enable the full […]

LearningTree KnowledgeAdd Logo

Learning Tree envision a world where passion for technology and organisational growth strategically align. Their mission is to guide organisations as they develop their workforce and push to transform themselves. KnowledgeAdd have partnered with Learning Tree to offer best-of-breed technical training products to our customers. This strategic partnership provides KnowledgeAdd with access to a massive […]

With over 20 years of experience providing a mixture of consultancy, training, and implementation services, Liz is an IT Service Management Guru. Liz has designed and implemented improvement initiatives covering many areas of Service Management for organisations large and small. Similar successful projects include setting up large scale service desks from scratch for companies such […]

Mike’s experience in the IT training industry stretches over 25 years. This includes delivering training courses all over the world to major clients in both the private and public sector. Projects include time working as a Training Project Manager, as well as developing and implementing training courses and training materials worldwide. Mike is a skilled […]

Neil Keating Bright Horse

Neil is a leader in measuring, managing, and improving the customer and employee experience of IT services through the implementation of innovative technologies, measures and thinking. Through his current role as Co-Founder and Chief Experience Officer at Bright Horse, and previous positions, including over 20 years of running successful Managed and Professional service organisations, Neil […]

Stuart is a highly professional and respected Service Management Consultant and Senior Lecturer with over 25 years progressive experience. Stuart is a well-traveled lecturer with vast practical experience gained from numerous consultancy projects, which he utilises to create delegate interaction and bring courses to life through the use of real-life examples. Achievements and designations include […]